About us


About Nancy Supply Co

Warm the room.
Own the ambiance.

We're an independently owned fireplace store. We believe everyone deserves access to well made fireplaces β€” without the confusion or the markup. No fluff, just honest fireplace units and straightforward service.

Who we are

Nancy Supply Co is an independently operated online store based in the United States, selling fireplaces. We stand behind our product descriptions, pricing, and customer service, and we operate in line with applicable U.S. consumer protection and advertising laws, including FTC guidelines on truthful marketing.

Store name
Nancy Supply Co
address
9560 KY-80, Nancy, KY 42544, United States
Opening hours (Eastern Standard Time)
Mon - Fri: 8:00 AM - 5:00 PM
Sat & Sun: closed

Our story
Why we started

Nancy Supply Co was built around a simple idea: finding a good fireplace shouldn't mean digging through dozens of stores with vague photos and unclear specs. We're a small, passionate operation and we're proud of that. Every order is handled personally.


Our commitment to honest pricing, clear product information, and responsive customer care is fully in place, and it's what we build every part of the business around.

What we sell
Our product range

Nancy Supply Co specializes in fireplaces designed for everyday living. Our collection includes fireplace TV stands and wall mount units, and mantel and living room decor. Every listing includes full, accurate specifications, and we source from reputable, established manufacturers. Our fireplaces are supplemental heating and decorative units β€” always follow the included manufacturer instructions for installation and use.

What to expect
Our commitment to you
Accurate listings
Every product page shows real specs, real photos, and real stock levels. We never list items we can't supply.
Responsive support
You'll get a reply from a real person on business days within 24 hours. No bots, no generic responses.
Tracked delivery
All orders dispatched with tracking. We'll send you the tracking number as soon as your order ships.
Secure checkout
Encrypted checkout with industry-standard payment processing. Your data is kept confidential and is never sold or shared.
Our policies
Clear, fair, and upfront
Returns & refunds
We offer a 30-day return window on unused items in original packaging. Faulty or incorrectly described items are handled at our expense. Refunds are processed within 7 business days.
Shipping
Standard U.S. delivery: 5-8 business days. All order(s) ship with clear setup instructions. Fully tracked, with delivery charges (if any) shown clearly at checkout.
Payment
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard and Visa at checkout. All prices displayed include applicable sales tax where required, with no hidden charges β€” the total shown at checkout is the final amount you pay.
Compliance
Regulatory compliance

All fireplace units we sell are intended for household use as supplemental heating and decorative appliances, and should be installed and operated according to the included manufacturer instructions. We comply with applicable U.S. consumer protection laws, including FTC advertising guidelines.

If you have questions about a specific device's certifications or testing, contact us at info@nancysupplyco.com and we'll provide what documentation is available.

Get in touch
Contact us

We're a small team and we take every enquiry seriously. Reach us using the details below during our listed support hours.

Email
info@nancysupplyco.com
Phone
+1 (606) 636-6122
address
9560 KY-80, Nancy, KY 42544, United States
Response time
Within 24 hours (Mon–Fri)
Saturday & Sunday: Closed
Our address: 9560 KY-80, Nancy, KY 42544, United States
Transparency notice
A note on how we operate

Nancy Supply Co is a small operation, and we're proud of that. What we bring is a genuine focus on well made fireplaces, carefully sourced products, and a determination to earn your trust with every order.

Our product descriptions are accurate and up to date, our prices are final with no hidden fees, and our contact details above are real and monitored during listed support hours.

SSL secure checkout
30-day returns
No hidden fees
Responsive support
Tracked shipping