FAQ's
What products do you sell?
Nancy Supply Co specializes in fireplaces, offering a curated selection to suit different homes and styles. Browse our fireplace collection to see everything we offer.
How long does shipping take?
Standard shipping takes 5 to 8 business days, including handling, and is free on all orders over $10.
Need it faster? Express shipping delivers in 3 to 5 business days for $19.99.
Orders placed after 5:00 PM (Eastern Standard Time) are processed the next business day.
What types of shipping do you offer?
We offer two shipping options:
- Standard Shipping (5 to 8 business days, free on orders over $10)
- Express Shipping (3 to 5 business days, $19.99).
Which carriers do you use for delivery?
We use the trusted carriers including USPS, UPS, FedEx, and DHL. The most efficient carrier is selected based on shipping speed, delivery location, and service availability.
Do you offer international shipping?
Currently, we only ship within the United States. We're not able to process orders for delivery outside the U.S. at this time.
Can I change my shipping address after placing an order?
Yes, but only before your order ships. Contact us right away at info@nancysupplyco.com and we'll do our best to update it before dispatch. Once an order is in transit, we're unable to make address changes.
What is your return policy?
We accept returns within 30 days of delivery for both defective and non-defective items. The item must be unused, in its original condition, and include original packaging, tags, and accessories. Email info@nancysupplyco.com with your order number to start a return.
How and when will I get my refund?
Once your return is approved, refunds are typically issued within 7 business days to your original payment method. Processing times may vary slightly depending on your bank or card issuer.
What if my refund is taking longer than expected?
If more than 15 business days have passed since your return was approved and you still haven't received your refund, contact us at info@nancysupplyco.com and we'll investigate promptly.
Do you charge a restocking fee?
No, we don't charge any restocking fees on returned items.
What payment methods do you accept?
We accept all major credit/debit cards including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard & Visa. All transactions are securely encrypted for your protection.
Is my personal information kept private?
Yes. We never sell your personal information and only share it with trusted partners necessary to fulfill your order, such as delivery and payment providers. Full details are available in our Privacy Policy.
How can I contact customer support?
You can reach us anytime at
- Email: info@nancysupplyco.com
- Phone +1 (606) 636-6122
Our support hours are:
- Monday – Friday: 8:00 AM–5:00 PM
- Saturday & Sunday: closed
Response Time: We reply within 24 hours on business days (Mon-Fri)