Effective Date: Aug 19, 2026

This policy applies to all orders shipped within the United States. By placing an order with Nancy Supply Co, you acknowledge and agree to the terms and conditions specified in this Shipping Policy, including delivery times and shipping fees.

Transit, Handling, and Order Cut-Off Time

Standard Shipping

• Shipping Cost: Free on all orders over $10
• Transit Time: 5 to 8 business days (Monday to Friday)
• Handling Time: 1 to 2 business days (Monday to Friday)
• Total Delivery Time: 6 to 10 business days (Monday to Friday)

Express Shipping

• Shipping Cost: $19.99
• Transit Time: 3 to 5 business days (Monday to Friday)
• Handling Time: 1 to 2 business days (Monday to Friday)
• Total Delivery Time: 4 to 7 business days (Monday to Friday)

Order Cut-Off Time: Orders placed after 5:00 PM (Eastern Standard Time) will be processed on the next business day to maintain efficiency and scheduling accuracy.

Delivery Terms

We partner with leading, trustworthy delivery carriers to ensure your order arrives safely and on time. These may include:

• USPS
• UPS
• FedEx
• DHL

The most efficient carrier will be selected based on shipping speed, delivery location, and service availability.

Shipping Costs

Our shipping structure is simple and transparent.

• Free Standard Shipping on orders over $10
• Express Shipping available for $19.99

Any applicable shipping charges will be displayed during checkout before payment is completed.

All prices displayed on our website are in U.S. Dollars (USD) and include applicable sales tax. The price shown at checkout is the final price you will pay, excluding any applicable shipping charges.

Change of Address

Once an order is in transit, we cannot change the delivery address. Please confirm your shipping details before submitting your order.

If you discover an error before shipment, contact us immediately at info@nancysupplyco.com. We will try our best to correct the address before dispatch.

After dispatch, we cannot make changes or take responsibility for delays or non-delivery caused by incorrect information submitted during checkout.

Order Tracking System

All orders include a tracking number, allowing you to follow your package in real time.

You will receive tracking details via email once your package is shipped. Use this information to stay updated on the delivery status and expected arrival.

Wrong Address

If your package cannot be delivered due to an incorrect or incomplete shipping address:

• You may need to cover the cost of reshipping to the corrected address.
• To prevent this, double-check all address fields during checkout, including apartment/unit number and ZIP code.

Cancellations

You may cancel your order anytime before it is shipped. To request cancellation, contact info@nancysupplyco.com and our support team will assist you promptly.

Once an order has been dispatched, it can no longer be canceled. In such cases, please refer to our Refund Policy for further assistance.

Parcels Damaged in Transit

If you receive a visibly damaged package or it appears tampered with:

At delivery: If possible, refuse the parcel and notify us immediately. We'll arrange a replacement or return where appropriate.

After delivery: If the damaged parcel was left at your address, take clear photos of the damage and contact us immediately at info@nancysupplyco.com.

Please report damaged deliveries promptly to help us resolve the issue efficiently.

Sales Tax Policy

United States Customers: All displayed prices include applicable sales tax where required by law. No customs duties or import fees apply, as all orders are fulfilled and shipped within the United States.

Contact Us

For any questions, requests, or concerns about this Shipping Policy, please contact us using the details below.

Store Name: Nancy Supply Co

Address: 9560 KY-80, Nancy, KY 42544, United States

Opening Hours (Eastern Standard Time):

• Monday – Friday: 8:00 AM – 5:00 PM
• Saturday & Sunday: Closed
  

Response Time: We reply within 24 hours on business days (Mon-Fri)

Phone: +1 (606) 636-6122

Email: info@nancysupplyco.com

Effective Date: Aug 19, 2026

At Nancy Supply Co, we are dedicated to making sure you are completely happy with your purchase. If, for any reason, you're not fully satisfied, we accept returns for both defective and non-defective items within 30 days of delivery. You have 30 calendar days from the day your order arrives to request a return. The item must be in its original, unused condition, and we'll assist you in the return process to ensure a smooth experience. This return policy applies to customers within the United States.

Eligibility for Return

To qualify for a return, your item must meet the following conditions:

Unused: The item must be in its original, unused state - free from signs of use, stains, damage, and must not have been altered or customized in any way.

Original Packaging: The item must be returned in its original packaging, including branded tags, labels, manuals, accessories, protective coverings, and any inserts provided with delivery.

Receipt or Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is necessary to begin the return, allowing us to process your request promptly and accurately.

How to Start a Return

To initiate a return, please contact our customer service at info@nancysupplyco.com. In your email, include:

• Your order number
• The item(s) you wish to return
• The reason for return (optional)

Once approved, we will send you return instructions and further guidance on how to return the item.

Return Shipping

Once the return is approved, return shipping instructions will be provided by our support team. Please ensure the item is securely repackaged in its original packaging to avoid damage or loss during shipping.

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Items Returned Without Authorization

Returns sent without prior authorization or not following the provided return instructions may be declined and returned to the sender. Following the return instructions is essential to ensure the item is received and processed for refund or exchange.

Non-Returnable Items

Some items are not eligible for return, including:

• Gift Cards
• Clearance or final sale items where stated
• Used or damaged items not caused by transit issues

If you're unsure about whether an item is returnable, contact us at info@nancysupplyco.com.

Restocking Fee

No restocking fee will apply to returned items.

For More Information

Store Name: Nancy Supply Co

Address: 9560 KY-80, Nancy, KY 42544, United States

Opening Hours (Eastern Standard Time):

• Monday – Friday: 8:00 AM – 5:00 PM
• Saturday & Sunday: Closed
  

Response Time: We reply within 24 hours on business days (Mon-Fri)

Phone: +1 (606) 636-6122

Email: info@nancysupplyco.com